Lancaster Service Center

·     ADVOCACY - Clients are guided towards self-advocacy with issues such as benefits counseling, landlord/tenant disputes, and general and legal referrals.

·    CROSS-DISABILITY PEER MODELING/PEER COUNSELING - Designed to increase skills and knowledge with interpersonal, family, social, financial, and inter-agency services that bring increased trust and a reduction in isolation.

·    HOUSING REFERRALS - Provides referrals to clients who are seeking affordable, accessible living situations in the community.

·    PERSONAL ASSISTANT REFERRALS - Develops skills and knowledge in the interviewing, hiring, management and self evaluation of a personal assistant, interpreters, readers, and drivers.  A registry of persons looking for part and full-time work as an assistant is maintained for the convenience of the client.

·    SYSTEMS ADVOCACY - Pursues efforts to affect changes in the system through a partnership with the consumer and the community.

·    TECHNICAL ASSISTANCE - Designed to educate the client and the community on the Americans with Disabilities Act (ADA), fair housing laws, Rehabilitation Act, and other State and Federal laws which will assist in the availability of services and employment for persons with disabilities.

·    INFORMATION AND REFERRAL - Provides clients with assistance in utilizing all available services in the community.

·    EMERGENCY SERVICES - Provides services toward obtaining emergency shelter, food and clothing. 

·    ASSISTIVE TECHNOLOGY - Providing options for referrals to obtain evaluations in high/low technology leading toward Independent Living...enabling a person with a disability to receive better health care, pursue employment opportunities, and to participate fully in their community.  Examples of Assistive Technology (AT) include medical equipment, adaptive computer hardware and software, and products and services which aid daily living. Client assessment and/or referrals for evaluation in high/low technology leading toward independent living.  

Client Assistance Program

Purpose
CAP services help ensure that the mandated programs and services under the Federal Rehabilitation Services Agency (RSA) are provided fairly and effectively and to promote the rights of the person with a disability to seek and receive services. 

Client Assistance Program
CAP specialists offer clients understanding and protection of their rights to benefits and assistance. Help is provided with grievance and appeal procedures in the pursuit of rehabilitation services funded by Rehabilitation Services Administration (RSA), such as State Department of Rehabilitation and Independent Living Centers. (Serving Van Nuys/Foothill District.) 

CAP Provides the Following:

•     Answers to questions about the Department of Rehabilitation and other RSA agencies. 

•      Informs you of your rights under RSA funded programs and ADA Title I, employment.

•      Assists you in mediation of disputes and appeals when necessary to meet your goals with RSA funded issues. 

Eligibility
This program covers persons with disabilities who: 

•      Reside in, or receive services in the San Fernando and Santa Clarita Valleys, Burbank, Glendale, Pasadena, Lancaster, Palmdale, City of San Bernardino, and Victorville. 

•      Receive services from the Department of Rehabilitation or any RSA funded agency.

•      Need assistance in the application process, obtaining services.

•      Need assistance in maintaining services from an RSA funded program.